Privacy Policy
Last updated: September 2026
This Privacy Policy explains what information Clean Up Cookeville collects, why we collect it, and how we handle it.
What We Collect
When you use our website or book a cleaning, we may collect:
- Contact information: your name, email address, and phone number.
- Service details: your address and the details you share about your home (size, bedrooms, bathrooms, condition, access notes).
- Booking details: your selected service, add-ons, schedule preferences, and appointment history.
- Payment information: processed securely by our payment provider. We never see or store your full card number.
- Usage data: basic technical information about how you use our website, such as pages visited and browser type.
How We Use It
We use your information to:
- Provide, schedule, and manage your cleanings.
- Communicate with you about your appointments, quotes, and account.
- Send appointment reminders and follow-ups.
- Process payments.
- Improve our website and services.
- Send occasional marketing emails or texts, only if you have opted in. You can opt out at any time.
What We Do Not Do
We do not sell your personal information. We do not share it with third parties for their own marketing purposes.
Service Providers
We share information only with the service providers needed to run our business, such as our payment processor and scheduling tools, and only to the extent necessary for them to perform their services.
Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. Sensitive access details you share with us (like entry codes) are stored encrypted.
Your Choices
You can request a copy of the information we have about you, ask us to correct it, or ask us to delete it by emailing [email protected]. Some information may need to be retained for legal or accounting purposes.
Changes to This Policy
We may update this policy from time to time. The current version will always be posted on this page with the date it was last updated.
Additional Disclsoures
We utilize Cloudflare Turnstile to assist with validating that a user is not a bot or malicious user. We do this invisibly in the background. As a condition of using this feature of Turnstile, they require disclosure of their own Turnstile Privacy Addendum.
Contact
Questions about your privacy? Email [email protected] or call (931) 651-9316.