Cancellation and Rescheduling Policy

Last updated: September 2026

Life happens. If you need to cancel or move your cleaning, here is how it works.

How to Cancel or Reschedule

Email [email protected]
Call or text (931) 651-9316

More Than 24 Hours Before Your Appointment

Cancel or reschedule free of charge. No fee, no hassle.

Within 24 Hours of Your Appointment

Cancellations or reschedule requests made within 24 hours of your scheduled start time may be subject to a fee of up to $49. By that point we have reserved your spot and scheduled our crew, and late changes are hard to backfill.

After Our Crew Arrives

If the appointment is canceled, deferred, or cannot proceed once our crew has arrived, our Dispatch Fee Policy applies and a $49 dispatch fee may be charged.

Recurring Cleanings

Recurring plans can be paused, changed, or canceled at any time. Individual visits on a recurring plan follow the same cancellation and rescheduling rules above.

If We Have to Cancel

If we ever need to cancel or reschedule your appointment (for example, due to severe weather or a staffing issue), we will contact you as soon as possible to find a new time. You will never be charged a fee when the change is on our end.

Questions

Not sure if this applies to your situation? Email [email protected] or call (931) 651-9316.