Services Agreement

Last updated: September 2026

This Services Agreement explains what you can expect when you book a cleaning with Clean Up Cookeville and what we ask of you in return. It works together with our Terms of Service, Dispatch Fee Policy, and Cancellation and Rescheduling Policy.

What We Do

We provide residential cleaning services in Cookeville, TN and surrounding areas, including routine cleaning, deep cleaning, move-in/move-out cleaning, Airbnb turnovers, dorm refreshes, and small business cleaning. The specific tasks included in your cleaning depend on the service you select at booking and any add-ons you choose.

Estimates and Final Pricing

The price you see when booking is an estimate based on the details you provide (square footage, bedrooms, bathrooms, condition, and add-ons). If we arrive and the space is significantly different from what was described, we may adjust the price before starting work. If that happens, we will always tell you the updated price and get your approval before proceeding. You are never obligated to proceed at an adjusted price.

Recurring Cleanings

Recurring cleanings (weekly, biweekly, or monthly) are scheduled in advance and billed per visit. A recurring plan is not a subscription contract: you can pause, change, or cancel future visits at any time, subject to our Cancellation and Rescheduling Policy.

Access to Your Home

You are responsible for making sure we can get into your home at the scheduled time, whether that means being present, leaving a key or code, or arranging access with a neighbor, friend, or property manager. If our crew arrives and cannot get in or cannot begin work for reasons within your control, our Dispatch Fee Policy applies.

Condition of the Space

Our crews work in real homes and we expect normal lived-in conditions. However, we may decline or stop work, or adjust pricing, if a space presents health or safety concerns (for example: active pest infestations, biohazards, mold beyond surface level, or unsafe conditions). We will always talk with you first if something like this comes up. We reserve the right to refuse service if we deem the working environment unsafe or unhealthy.

Our Products and Equipment

We bring our own cleaning products and equipment, including EPA Safer Choice certified options. If you would like us to use a specific product you provide, just let us know before your appointment.

Your Belongings

We treat your home and belongings with care. If something is damaged as a direct result of our work, tell us within 48 hours of your appointment and we will work with you to make it right, up to and including repair or replacement at our discretion.

Payment

Payment is due at the time of service unless otherwise arranged. We accept major credit and debit cards. For recurring clients, a card on file may be charged after each completed visit.

Contact

Questions about this agreement? Email [email protected] or call (931) 651-9316.